Shipping policy

Folenne is dedicated to delivering your orders in the best condition and always on time. Below are the details of our shipping practices.

1. Shipping Methods

We offer standard shipping for all orders placed through our website, https://folenne.com/. We partner with reputed courier services to ensure your package reaches you safely.

2. Processing Time

Orders are typically processed and dispatched within 2 to 4 business days from the date of purchase. Please note that during festivals, sales, or peak seasons, processing may take slightly longer.

3. Shipping Rates

Shipping charges are calculated based on the weight of the product and the delivery destination. The final shipping cost will be clearly displayed at the checkout page before you make the payment.

4. Shipping Destinations

While our primary hub is in Surat, Gujarat, we ship to addresses all across India.

• For orders within Surat, delivery might be faster.

• For international shipping inquiries, please contact us at help.folenne@gmail.com before placing your order.

5. Estimated Delivery Time

Once your order is dispatched:

• Within Gujarat: 2-4 business days.

• Rest of India: 5-7 business days. You will receive a confirmation email with a tracking number once your order is on its way.

6. Delivery Delays

We strive for timely delivery; however, delays may occur due to unforeseen circumstances like extreme weather, strikes, or carrier delays. We appreciate your patience in such cases.

7. Order Tracking

Once your order is shipped, you can track it using the link provided in your shipping confirmation email or by visiting the carrier's website directly with your tracking ID.

8. Shipping Restrictions

• We currently do not ship to P.O. Boxes or military addresses.

• We reserve the right to cancel orders that appear fraudulent or have incomplete address details.

9. International Shipping

For international orders, any customs duties, taxes, or import fees levied by the destination country are the responsibility of the customer. These are not included in our product price or shipping charges.

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Contact Information

Agar shipping se juda koi bhi sawal ho, toh humein yahan contact karein:

• Brand Name: Folenne

• Email: help.folenne@gmail.com

• Phone: +91 81281 89971

• Address: 402, Green Plaza, Mota Varacha, Surat, Gujarat, 394101, India

Thank you for shopping at Folenne! We value your trust.