Refund policy
Replacement Policy – Folenne Women's Clothing
At Folenne, we are committed to providing you with high-quality women's clothing that meets your expectations. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward Replacement policy.
Exchange Policy
No Returns or Refunds:
We do not offer returns or refunds once products are sold and delivered.
We offer only exchange of products.
If you receive a damaged/defective product or an incorrect item, we will replace the product with the next fastest possible courier facility.
You may select the same product or any other product from our store for exchange.
Sale Items:
Items marked as ‘Sale’ are non-returnable.
Exchange Process is Approved Once
Products purchased from Folenne can be exchanged within 5 days of delivery. After this, exchange is not allowed.
The item must be in its original condition, unworn, unwashed, and with all tags attached.
Unboxing video is mandatory for exchange.
Exchange Process
Contact our customer service team at +91 81281 89971 (Mon–Sat 10:00 AM to 7:00 PM) to initiate a Replacement request.
Provide your order number and details about the item you wish to exchange.
Also attach the unboxing video to our support number or email.
Our team will guide you on how to return the item, including any shipping instructions.
How To Exchange Products?
Customers are responsible for the exchange shipping.
You may send the return parcel to our warehouse address at your own cost.
We currently do not have any reverse pickup service.
If reverse pickup is arranged from our side, the customer must pay ₹250/- reverse shipping charge.
We recommend using a trackable shipping method to ensure safe return of the item.
If you want to exchange any product, you must send the parcel to our warehouse address via your own shipping cost.
The item must be in its original condition, unworn, unwashed, and with all tags attached & unboxing video is required.
Exceptions
Certain items such as undergarments, swimwear (with hygiene seals removed), and customized/personalized products are not eligible for exchange due to hygiene and customization reasons.
Items purchased during promotional sales or clearance events may have different exchange conditions, which will be specified at the time of purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will work to resolve the issue promptly.
Customer Satisfaction
Your satisfaction is important to us. If you have any concerns or need further assistance regarding exchanges, please reach out to our customer service team.
By shopping with Folenne, you agree to abide by our replacement and exchange policy outlined above.
Contact Information
Trade Name: Folenne
Physical Address:
402, Green Plaza, Mota Varacha, Surat, Gujarat, 394101, India
📧 Email: help.folenne@gmail.com
📞 Phone: +91 81281 89971
Business Hours:
Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: Closed
All legal cases will be treated only in SURAT jurisdiction court.
Timeless Sarees by Folenne
Discover a stunning range of sarees crafted with fine fabrics, rich textures, and timeless designs. Each piece is created to celebrate grace, culture, and modern elegance, perfect for weddings, festivals, and special occasions.